Autonomous hotel operations

The hotel that runs itself starts here.

Live dispatch
4 agents · online
Voice
Late checkout approved — Room 412
0.9s
SMS
Towels + pillows dispatched → Rm 308
0.7s
Email
Early check-in #8821 confirmed
1.4s
Vision
Leak detected → maintenance Rm 215
0.7s
No human involvedavg. response < 1.2s

Four agents. Every channel. No handoffs.

Book a demoSee it in action
99.97%
Uptime
<1.2s
Response time
24/7
Autonomous
1,240/hr
Requests Handled
<2s
Avg Response
347
Hotels Active
99.8%
Uptime
Hotel AI Agents · Operations Platform

Your Intelligent
Hotel Operations Team

8 AI agents. Every channel. One unified system.

Voice— Room 412 — Late checkout approved
SMS— Room 308 — Towels dispatched
Email— Reservation #8821 confirmed
Vision— ID verified, check-in approved
Task— Minibar restocked — Room 601
Voice— Wake-up call set 6:30 AM, Room 207
SMS— Airport transfer booked — 2 PM
Analytics— RevPAR +12% this week
Email— Group inquiry — 18 rooms replied
Vision— Pool capacity 85% — alert flagged
Voice— Room 412 — Late checkout approved
SMS— Room 308 — Towels dispatched
Email— Reservation #8821 confirmed
Vision— ID verified, check-in approved
Task— Minibar restocked — Room 601
Voice— Wake-up call set 6:30 AM, Room 207
SMS— Airport transfer booked — 2 PM
Analytics— RevPAR +12% this week
Email— Group inquiry — 18 rooms replied
Vision— Pool capacity 85% — alert flagged
Live
Command Center
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Live operations

Your hotel is running.Right now.Without you.

Every event you'd otherwise field — answered, routed, resolved. Opera's four agents work in parallel, 24/7, with a full audit trail.

Hotel view
Autonomous
WING AWING B107118205214220301308412501115LobbyPoolOPERA / HOTEL VIEW
Event log
Room 214 — Late checkout call handled
Voicejust now
Room 107 — Towels requested, housekeeping notified
SMSresolved
Room 301 — Reservation modified, confirmation sent
Emailresolved
Corridor B — Motion resolved, no escalation
Visionresolved
Room 205 — Wake-up call delivered
Voiceresolved
Voice
Handles inbound & outbound calls autonomously
SMS
Guest messaging, requests, confirmations
Email
Reservations, follow-ups, escalations
Vision
Camera monitoring, anomaly detection
Voice / Anatomy of a call

One call.Everything moves.

A guest dials in. Opera identifies them, books the room, assigns a key, confirms breakfast — across every system on the floor — before they hang up.

Opera
AI Voice Agent
00:47
Identity verified
JH
James Hunt
Loyalty · Gold · 12 stays
BornMar 14, 1986
CityPortland, OR
Emailj.hunt@…
Verified
Call record
Number+1 (415) 555-0143
ChannelInbound · PSTN
Transfer
PickupMay 27, 3:00 PM
FromPDX airport
VehicleSedan · 1 driver
Property management
Marriott Downtown· May 2026
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Booking confirmed
GuestJames Hunt
Check-inMay 27, 3:00 PM
CheckoutMay 28, 11:00 AM
TypeKing · 1 night
ConfirmationOP-21847
Room assigned
412King · Floor 4 · Wing B
King bed55″ TVLake viewAirSafeMini-bar
Special requests
BreakfastIncluded · 7–10 AM
Late checkout11:00 AM
Note
“Lake view if possible.”
Digital key
Opera key
•• •• •• 412
J. HUNT05/27 15:00
The workforce

Four agents.
One operation.

Voice agent

Every call. Answered.

Opera's Voice agent handles inbound and outbound calls in natural language. No hold times, no voicemail. Reservations, concierge requests, wake-up calls — resolved autonomously, transferred only when it matters.

0s
Hold time
14 languages
Supported
Voice — active
SMS agent

Guest messaging, closed.

Inbound texts handled end-to-end. Room requests, housekeeping, dining — Opera reads intent, routes to the right department, and confirms with the guest. Response time under 4 seconds.

<4s
Response
97%
Resolution rate
Late checkout request
Extended. Key updated.
Thank you!
SMS — active
Email agent

Inbox zero. Always.

Reservation modifications, complaint escalations, pre-arrival questions. Opera drafts, sends, and tracks — matching your brand voice exactly. Human review queue for anything above the confidence threshold.

3 min
Avg response
89%
Auto-resolved
Email — active
Vision agent

Eyes on every corner.

Continuous camera analysis across all monitored zones. Overcrowding, unauthorized access, slip-and-fall risk — flagged before a human would notice. Logs everything, escalates only what requires action.

24/7
Monitoring
<200ms
Alert latency
Vision — active
How it works

Guest in.
Resolved out.
No one paged.

Opera handles the entire loop — from first contact to resolution — without routing anything to your staff unless it genuinely needs a human.

01

Guest touchpoint

A guest calls, texts, or emails. Opera intercepts instantly — no ring, no delay, no queue.

Voice / SMS / Email
02

Intent resolved

The agent reads intent, accesses the PMS, and drafts a response in under a second. In the guest's language.

Natural language model
03

Action executed

Booking modified. Housekeeping dispatched. Confirmation sent. No human touched the workflow.

PMS / Slack / Email integrations
04

Silence.

The guest is satisfied. The hotel never knew there was a problem. Opera logs everything.

Full audit trail
Global network

Opera runs in hotels
across 6 continents

From boutique city hotels to international resorts, Opera's agents handle every guest interaction — in every timezone, around the clock, without a single handoff.

847+
Hotels
60+
Countries
6
Continents
2.4M+
Requests / month

Opera / Get started

Your hotel never sleeps.
Neither does Opera.

See Opera running your property in a 20-minute live demo. No setup, no commitment.

Onboarding in under 48 hours · SOC 2 Type II · PCI compliant